Terms and Conditions

Booking and Confirmation process

Reservations for FIT hotels can be made through our www.BookingSouq.com only. Other correspondences which may not be expressed through the system such as complaints, special requests, and complicated operational issues can be sent by e-mail/fax. Please send all e-mail/fax requests directly to below contacts.

www.BookingSouq.com
Amman: Green Meadows Travel & Tourism, Saed Bin Abi Waqas Street, Naouri Group Building number 30, P.O Box 182154 Amman 11118 Jordan
Email:BookingSouq@naouri.com
Tel: + 962 6 5004 455
Fax: + 962 6 5004 456

Working hours : Sunday to Thursday - 08:30 AM to 5:30 PM excluding national holidays

Please provide the following information when creating a booking:

A Booking reference will be generated automatically by the www.BookingSouq.com, to confirm and accept the reservation request or a booking confirmation.
Hotels shown with 'Available' means the room(s) that you want to book is/are available. There may be occasions that during the booking process, the status from 'Available' becomes a 'Request'. This may be due to other customers made booking at the same time or bookings for event/fair periods.

All bookings are subject to availability at the time of reservation.
You can still submit bookings for Hotels shown as 'Request' and we will respond to you on booking status within 24 working hours. Please note the response can be delayed during weekends, public holidays or event/fair periods.

Any enquiries and messages received after our official working hours will only be followed up on the next business day.
Additional remarks will remain on request basis only and cannot be guaranteed by us unless stated in the confirmation.

Price and Currency

The prices shown for the TOTAL STAY in US currency (USD) and include local taxes and service charges. For the bookings requested for more than 1 night, the price of each night may differ and our policy do not offer any average price per night.
We reserves the right to amend any prices on www.BookingSouq.com at any time without prior notice due to fluctuations in currency exchange rates or government taxes.

All prices are valid for the leisure market only. Corporate traveler who has separate contract with the hotel and the traveler who needs accommodation to attend any event/fair also must inform US to check. We will not hold responsibility for any booking if it transpires that a traveler is not traveling for leisure purpose. Hotels may refuse to honour our contract price and may charge higher price to individual customer direct or transfer customer to an alternative hotel.
Occasionally bookings may be confirmed at the different price from the shown in www.BookingSouq.com due to the availability situation of hotels. The prices on the booking confirmation always supersede any prices published by us.

All hotel prices include local taxes and service charges except some hotels in USA and Europe which may have extra charges like city/resort fee or energy charge fee. Such hotels may require direct payment by the customer at the hotel upon check in.

In rare situation, some room prices shown on the www.BookingSouq.com may differ due to nationality. Please make sure to input the customer passport nationality or country of residence in the booking form.

General Information about Price

Booking made with the intention simply to hold space in the hope of future sales is not permitted. We has the right to cancel any and all bookings when they appear to us to have been made for this purpose and will inform you by the email address registered.

Booking must be made at least full name of the customer for each room. We has the right to cancel any and all bookings made with fictitious name for you to hold space.

Some hotels may have floating rack rates that change daily due the special price on the day or the promotion by the hotel. We will not accept any requests for a refund on the basis that our selling price was close to or above the rack rate.

We shall not accept any dispute caused by contract prices disclosed by hotel staff by mistake.

Group Bookings

The prices shown in www.BookingSouq.com are for the FIT customers only and cannot be used to reserve group reservation (more than 3 rooms or 9 persons). We do not accept multiple bookings for the same party in the same hotel as this may be considered a group booking. We will not accept responsibility for any bookings if they transpire a group booking. Hotels may refuse to honour our contract price and charge higher price to individual customer directly or transfer customer to an alternative hotel.

Contents

All contents in www.BookingSouq.com including the star rating, name, location etc. for each hotel are based on the information provided by the suppliers or hotels. Please note in some countries, there is no official system or organization who grades hotel by star category or provides travelers an exact guideline of what each star refers to. This categorization may differ from countries to countries. All contents are published in good faith based on information provided by individual suppliers. We will not be made responsible should any of the information provided is not updated or inaccurate. All contents in www.BookingSouq.com are for your guidance purpose only and they are subject to amendment without prior notice. We cannot be held liable in any way to you nor to any of the third parties should any of the information be misleading and/or incomplete.

Room Type Description Guideline
This is the guideline for the room types that we are using. This is guidance purpose only and we does not guarantee any of kinds as it is subject to the hotel room facility and occupancy situation at the time of check-in.

There are hotels which do not classify the room type as twin or double room. Therefore if traveler request for room type as twin or double when making a booking, hotels may provide one double bed or two single beds in a room. For triple room, a twin or double room plus an extra bed (or sofa bed or a rollaway bed) may be provided at the hotel. For single room occupancy, there are many hotels which do not provide a single bed in a room but may be a twin or double bedded room instead. For quad room type, there may be hotels which provide two double beds.

Such requests for room type cannot be guaranteed as hotel will provide the room based on hotel occupancy situation at the time of check-in.

You can request a baby cot for an infant (0~2 years old) which is usually free of charge. There will be no breakfast for infant or children under free of charge stay ie. without supplementary charge. Upon check-in, hotel has the right to determine the supplementary charge for the infant or children stay if the original booking did not indicate the accompanying infants or children.

Cancellation / Amendment

Cancellation must be made on www.BookingSouq.com. Amendment of the booking must be send to designated e-mail address or fax no. Cancellations or amendments notified to the supplier directly will not be effective and will not be honored. Cancellation and amendment of booking will be effective and followed up during our working hours only.

Since we does not record the communication over the phone, you must check the update of your booking status on www.BookingSouq.com for the cancellation or amendment request you have notified to us. All amendments are subject to availability and require confirmation from us. Once amendment or cancellation is received and acknowledged by us, the previous status of booking will no longer be valid.

All bookings during the event/fair periods or bookings with special cancellation deadline which is longer than normal cancellation of 04 working days will be imposed 100% charge on total reservation amount for cancellations or amendments after deadline.
The cancellation deadline for the bookings instantly confirmed within our allotments may be revised after its confirmation. Any change on cancellation policy for confirmed booking or booking on request, We will advise the detail in the remark field in the booking details page or by email.

Normal cancellation and amendment charge for all other periods will apply as below:
Confirmed bookings not paid by the cancellation deadline will be automatically cancelled.
There will be no refund even if there is reduction of number of night(s) or number of customer(s) after check-in.
We will not be responsible for the 'go-show' (traveler shows up at the hotel without booking confirmed by www.BookingSouq.com)

Payment Guidelines
Prepayment of total reservation amount is required by way of:
  1. Bank transfers the net amount to our designated local or overseas bank accounts as shown in the booking confirmation / invoice by the deadline given for each booking.
  2. Credit card payment online of total selling price to be made by the deadline given for each booking. Applicable commission will be reverted to your company on the first week of the next month upon materialization of booking.
  3. Credit limit extended by www.BookingSouq.com will be based on deposited amount by booking agencies.

All payments to www.BookingSouq.com are based on US currency unless otherwise stated and special arrangement for payment in other currencies can be requested in advance before payment due date.Confirmed bookings not paid by the cancellation deadline will be automatically cancelled.

Voucher

Traveler must present the appropriate voucher printed from www.BookingSouq.com to the hotel upon check-in. You can also create the voucher on your own regular hotel voucher or letterhead with agreed contents properly displayed. If you wish to use your own voucher format, please ensure that it is confirmed by www.BookingSouq.com before you actually issue the first one to your customer.

Notice to Customer
  1. For the personal and miscellaneous expenses such as pay TV, porter or room service, mini bar, tip, extra cleaning service, phone calls etc incurred during the hotel stay, customer must pay directly to the hotel before check out.
  2. Customer may be asked to present their credit card or cash as required by some hotels to serve as a deposit to guarantee payment of incidentals that you may consume or incur during their stay; for example room service or consumption of mini bar items, phone bills etc. Customer must check the bill with the hotel at the time of check-out and confirm the refund of unused deposit amount.
  3. You are responsible to inform all customers that they must adhered to the rules and regulations as set up by hotel during their stay. Hotel reserves the right to persecute or take appropriate action on customers who violates the hotel's rules and regulations. Customer should follow the hotel rules and policies and should not damage or change hotel's properties and facilities.
  4. All Customers must abide by the non-smoking policy when staying at non-smoking hotels. If customer smokes at the non-smoking hotels, hotels will charge a penalty/fine. Hotels can charge with the deposited amount on credit card without any prior notice and without customer approval even after check out, this charge is separate from the other miscellaneous charges. If the customer smokes more than one time at hotel whereby the city is very strict on non-smoking policy, customer can be punished by the country law besides the hotel penalties. Therefore the customers should be careful and be cautioned on their responsibilities as a guest in the hotel.
  5. For the cases that the customers process more than one booking under the same date and hotel, this may cause problems due to confusion to the hotels and suppliers. Please request another booking when one booking is not confirmed. If the customer created multiple bookings under the same hotel and wish to process as a certain booking, please contact with our call center to request for 'Reconfirmation'. If you need to make booking for alternative hotels for the same customer, please mention hotel in the request column. Do not repeat the booking details on other hotel pages.
  6. For the cases that the name of customer has been changed, the hotel may consider this change as a new request and cancel the confirmation under previous name. We must be informed of this change to arrange it with its suppliers or hotel properly.
Complaints

On occasions, circumstances beyond our control (such as hotel closures, force majeure) may mean that customer have to be moved to alternate accommodation. If the circumstances are deemed to be beyond our control, then We will not responsible for any additional cost incurred in finding alternate accommodation.
We maintains separate Cancellation and Amendment policy from hotel or the suppliers. A hotel or supplier waiving a fee does not necessarily imply that We will automatically waive its fees.
Any complaint must be brought to the attention of the supplier's management as early as possible during customer's stay and, if not resolved to your satisfaction, should be notified to our help desk in writing within 30 days after the customer has checked out. We may not be able to follow up on the case if notification is after 30 days.

Securities

The service in www.BookingSouq.com shall only be provided by you directly for your customer in accordance with the Terms.
You have agreed to sign up at www.BookingSouq.com with your own login and password including logins/passwords for your own staff. You are responsible for the security of all the logins/passwords given or created by your staff. Should there be any suspected abuse or misused by any staff or external party it must be informed to us immediately.

General Liabilities

We shall operate www.BookingSouq.com 24 hours a day 7 days a week, subject to occasional maintenance.
We will not be liable for any failure or delay in performance of our obligations, which results directly or indirectly from any cause or circumstance, which is beyond our reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances:

Although we takes reasonable care to ensure that published descriptions are correct, We does not own or operate hotels or other travel services, We accepts no liability for errors or omissions in the description of hotels or other travel services on the web site. We reserves the right to change your hotel booking to one of at least comparable standard and to notify you of such change as soon as possible. No compensation is payable for such changes. In extreme circumstances we may be forced to cancel your booking in which case you will be notified of such change as soon as possible and a full and prompt refund will be made.
In no circumstances we shall not be liable for any consequential or indirect loss or damage. Our liability shall be limited to the amount paid to us for any booking.

Settlements of Dispute

The Terms shall be governed by the Hashemite Kingdome of Jordan law. Any disputes concerning the Terms shall be subject to the jurisdiction of Jordanian courts
The Client acknowledges that this Schedule A is a part of and subject to the Agreement. All capitalized terms used in this Schedule shall have the meaning given such term in the Agreement.